Word of Mouth
Food safety
Draft for review by a qualified lawyer before launch. Last updated 30 September 2026.
Every recipe on Word of Mouth is written by an independent creator. Word of Mouth does not write, cook, test or check recipes, and is not responsible for any food, allergy or health issue that comes from following one. Here is what creators promise and what cooks should check.
Who is responsible
The creator who publishes a recipe is solely responsible for it: its ingredients, quantities, allergen information, cooking times, temperatures and safety steps. The contract for a recipe is between the buyer and the creator. Word of Mouth hosts the recipe as an online intermediary and is not responsible for any illness, allergic reaction, injury or other harm linked to a recipe, to the extent the law allows.
Before buying or tasting, every buyer confirms that they understand the recipe comes from an independent creator and that they check allergens and safe food handling themselves.
What cooks should check
Read the allergen list the creator gives, then check the labels of your own ingredients: brands and recipes vary. Cook meat, poultry, fish and eggs through unless you know the risks. Take extra care when cooking for babies, pregnant people, older people or anyone with a weakened immune system. If an instruction looks wrong, do not follow it and ask the creator first.
Allergens
Creators can list the 14 major allergens their recipe contains. That list is written by the creator, not checked by Word of Mouth, and cannot replace your own label checks.
Higher risk recipes
Creators who publish recipes involving canning or preserving, fermentation, raw or lightly cooked eggs, meat or fish, sous vide cooking, food for babies or wild foraging must include clear safety steps. Word of Mouth may ask for changes or remove such a recipe if it receives a report, but does not review recipes in advance.
If something goes wrong after cooking
Questions and problems after cooking, including refund requests, go to the creator: use Contact the seller on the recipe page and choose Report a problem after cooking. Your message and email address go straight to the creator so you can sort it out together. Seek medical help first if anyone feels unwell.
If a recipe contains instructions that are clearly dangerous or illegal, also use Report to Word of Mouth. We may restrict or remove the recipe, but we do not decide on compensation or refunds.